Compensair review: claim compensation for delayed or cancelled flights
Compensair files compensation claims against airlines for delayed and cancelled flights, denied boarding and missed connections, under EU Regulation 261/2004, Turkish passenger rules and Canada's Air Passenger Protection Regulations. There is no upfront cost: its payment policy sets a 30% success fee, charged only when compensation is received. It suits passengers who would rather not chase the airline themselves.
No extra sign-up bonus — the provider's standard offer applies.
Disclosure: this is an affiliate link. If you sign up through it, we may earn a commission at no extra cost to you. The bonus and terms are set by Compensair and can change — check them on the official site before you sign up.
How to get started
- Open Compensair through the link on this page.
- Run the free flight check with your flight details and a short description; Compensair says the form takes about 2 minutes.
- Add the booking or ticket number and sign the consent form.
- Compensair prepares the documents and negotiates with the airline, going to court with partners if needed.
- When the airline pays, provide your bank details and passport copy; the payout arrives within 30 business days, minus the fee.
What Compensair does for you
Compensair is a flight compensation claims service. You submit your flight, it assesses the case, prepares the paperwork and negotiates with the airline. If the airline refuses, Compensair says it brings in legal partners and takes on the costs and risks of court action.
It handles four kinds of disruption: delayed flights, cancelled flights, denied boarding and missed connections. Compensair says it has claimed against 150+ airlines in 60 countries, including charter flights, and that clients receive €450 on average.
The website footer gives a London address (Kemp House, 160 City Road) with company number 201913904W, while the payment policy names Compensair Business Group Pte. Ltd. as the company that receives and transfers compensation. Support runs through email (team@compensair.com), WhatsApp, Telegram and Facebook Messenger, and the site is available in 25 languages.
How much compensation can you claim?
| Rules | Amounts listed by Compensair |
|---|---|
| EU Regulation 261/2004 | €250-€600 per passenger |
| Turkish passenger rights | €100 domestic; €250-€600 international by distance |
| Canada, large airline delay/cancellation | CAD 400 / 700 / 1,000 for 3+ / 6+ / 9+ hours |
| Canada, small airline delay/cancellation | CAD 125 / 250 / 500 for 3+ / 6+ / 9+ hours |
| Canada, denied boarding | CAD 900 / 1,800 / 2,400 |
Under EU rules, compensation generally needs an arrival delay of more than 3 hours, and the flight must depart from the EU or arrive in the EU on an EU airline. The amount can be halved if rerouting got you to your destination faster. Extraordinary circumstances such as weather, security risks or strikes outside the airline's control exclude compensation, though Compensair notes that airline staff strikes do not count as extraordinary.
You do not need EU or Turkish citizenship, and only the passenger can claim, regardless of who paid. Compensair says claims are possible for disruptions from the last 2-6 years, depending on the airline and route.
Compensair fees and payout
- No upfront cost. Checking a flight and filing a claim are free; the fee is only charged once compensation is received.
- Success fee: 30% of the compensation, under the payment policy (updated June 2023).
- Legal fee: 10% extra, which Compensair reserves the right to charge if it incurs additional legal costs such as external lawyers, court fees or translations.
- Bank fees for the transfer are paid by the client.
- Payout: after the airline pays, Compensair asks for your bank details and a passport copy, then transfers the money within 30 business days. If you do not provide the details within six months, the right to the compensation passes to Compensair.
- Paid directly by the airline? You must tell Compensair within 3 days and pay the success fee yourself.
How long a Compensair claim takes
Compensair's FAQ says some airlines answer within 2-3 days and others take 4-6 weeks. On average, a pre-court settlement comes within 8 weeks of submission; cases that go to court can take 16-20 weeks. The payout transfer of up to 30 business days comes on top of that.
Who Compensair is for
- Passengers with a disrupted flight who prefer not to chase the airline themselves.
- Travellers on routes to or from Turkey or Canada, which not every claims service covers.
- Anyone worried about cost or risk, since you pay nothing unless you are paid.
If your airline pays promptly on a direct claim, doing it yourself avoids the 30% fee.
Pros and cons
Pros
- No win, no fee with no upfront cost
- Covers EU, Turkish and Canadian passenger rules
- Published payment policy with a fixed 30% rate
- Support via email, WhatsApp, Telegram and Messenger
Cons
- Up to 40% total when the extra legal fee applies
- Bank transfer fees are paid by the client
- Payout can take up to 30 business days after the airline pays
- Company details differ between the website footer and the payment policy
Frequently asked questions
Is there a Compensair promo code or discount?
Compensair does not advertise a promo code or discount. The standard 30% fee applies, and it is charged only if you receive compensation.
Is Compensair legit?
Compensair publishes terms and a payment policy naming Compensair Business Group Pte. Ltd., lists a London office address and offers support by email and messengers. The caveat: the footer and policy name different entities, so read the terms before signing.
How much does Compensair charge?
30% of the compensation, only if it is received. If extra legal costs arise, Compensair may add a 10% legal fee, and bank transfer fees are on the client.
How long does a Compensair claim take?
On average about 8 weeks for an out-of-court settlement and 16-20 weeks if the case goes to court, plus up to 30 business days for the payout transfer.
Which flights can Compensair claim for?
Delays, cancellations, denied boarding and missed connections covered by EU Regulation 261/2004, Turkish passenger rights or Canada's Air Passenger Protection Regulations.
Is Compensair worth it compared with claiming myself?
It saves the paperwork, airline negotiation and court risk for a 30% fee. If your airline pays promptly on a direct claim, doing it yourself avoids the fee.
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