GetTransfer review: book private transfers and compare driver offers

What GetTransfer does for you

GetTransfer.com is a booking platform that connects passengers with independent transport providers. Instead of a fixed tariff, it uses a tender model: you describe the trip, carriers registered on the platform reply with offers, and you accept one. The transport contract is then between you and that carrier; GetTransfer acts as the intermediary.

What you can book:

• one-way and return transfers, including airport transfers;
• hourly chauffeur hire for meetings, sightseeing or your own route;
• vehicle classes from Economy, Comfort and Business to Premium, VIP, SUV, Van, Minibus and Bus;
• parcel delivery by a driver;
• on its wider site: car hire, yacht charter and experiences.

GetTransfer says it has 200,000+ vehicles and serves 180+ countries. The service is operated by KG GLOBAL LIMITED (Nicosia, Cyprus), with related companies in Hong Kong and Dubai. There are iOS and Android apps.

Who GetTransfer is for

• Travellers who want a pre-booked private car from an airport, station or hotel.
• Groups needing a van, minibus or bus.
• Price comparers who want several carriers' offers for the same trip.
• Business travellers who need hourly chauffeur hire for meetings.
• Senders who need a parcel delivered by a driver.

GetTransfer pricing: how offers work

There is no fixed or minimum price. Each carrier sets its own price for your request, and you see it, with photos of the actual car, before paying. According to GetTransfer, the price includes:

• free waiting time: 60 minutes at airports and sea or river ports, 30 minutes at railway stations, 15 minutes elsewhere;
• fuel and road tolls, if any.

Extra waiting or driving beyond the agreed trip is billed at the carrier's rates within five days after the ride. You choose the display currency; conversion uses the exchange rate at the moment the offer is sent, and your bank may still charge in another currency or add fees. Some carriers accept cash, but only when their offer says so.

Saver vs Flexible: cancellation and refunds

Every account gets one of two access levels, and this decides whether you can cancel:

• The Flexible fee itself is not refundable, and Flexible is not available if you pay less than 24 hours before pick-up; such rides are Saver bookings with no refund on cancellation.
• Refunds usually arrive as credit in your GetTransfer account; a bank refund is possible only in limited cases, such as after a force majeure event ends.
• If the carrier or GetTransfer cancels, you are refunded unless another carrier completes the ride.
• No-show: if you don't appear within the free waiting time (5 minutes for rides booked within 30 minutes of pick-up), nothing is refunded.
• Cash payments must be claimed back from the carrier, not GetTransfer.
• Changing the time, route, passenger count or class counts as a cancellation.

Good to know: limits and verification

• You must be of legal age in the country of the trip to book on your own.
• GetTransfer does not do business with people from a list of sanctioned territories, including Iran, North Korea, Syria, Cuba, Crimea and the Donetsk and Luhansk regions, and with people on sanctions lists.
• Under its Know Your Client policy it may ask for a passport or ID and proof of residence.