Chatbase referral link and review

What is Chatbase?

Chatbase, operated by Chatbase Inc. (a Delaware company per its terms), builds AI agents for customer experience. You train an agent on your own content and deploy it where customers reach you. The product lineup includes:

• Customer support agent – answers support queries across live chat, email, phone, Slack and other channels.
• Sales agent – answers product questions and guides prospects toward a purchase.
• Procedures and AI Actions – step-by-step workflows written in plain language, with actions such as fetching invoices, booking slots or retrieving products.
• Widgets – interactive components in replies, such as a package tracker.
• Helpdesk – a ticketing inbox shared by AI agents and human staff.
• Backstage – an internal agent that summarizes customer issues and reports on topics, sentiment and trends.
• Playground – compare models and settings before going live.

Chatbase lets you choose between large language models from several providers. On security, it states GDPR compliance, an independently audited SOC 2 Type II report, encryption at rest and in transit, and that customer data is not used to train models.

Who it's for

Chatbase suits small and mid-sized teams that want an AI chatbot on their site without building one, and support teams that want the bot to hand over to humans in a shared inbox. The Hobby plan fits a single website assistant; Basic adds voice, telephony, API access and helpdesk integrations such as Zendesk and Salesforce; Business adds advanced analytics. Companies that need SSO, audit logs, white-labeling, HIPAA eligibility or SLAs are pointed to the Enterprise plan.

Chatbase pricing at a glance

Prices below are per month when billed yearly; the pricing page shows a 20% yearly discount and lists $40, $150 and $500 as the undiscounted prices.

Every self-serve plan includes one agent and 40 MB of training content, plus a monthly allowance of test credits (200, 500 and 1,000). Concurrent calls: none on Hobby, 10 on Basic, 20 on Business.

Add-ons:

• Extra message credits via auto-recharge: $40 per 1,000 credits; recharged credits don't expire.
• Extra agent: $300 per agent per year.
• Extra storage: $300 per 10 MB per year.
• Remove the "Powered by Chatbase" badge: $1,188 per year.

Refunds, cancellation and limits

• Fees are non-refundable. The terms of service say fees are not refunded, except prepaid fees when Chatbase itself terminates over its own uncured breach. Billing errors must be reported within 60 days.
• Use the trial. Hobby, Basic and Business each list a 7-day trial; test your real content during it rather than relying on refunds.
• Cancellation: turn off renewal in account settings or email billing@chatbase.co. A cancelled account drops to a free tier with reduced features.
• Usage rules: reselling the service, reverse engineering it or using it to build a competing product is prohibited. The terms list no country restrictions; disputes go to courts in Delaware, USA.

Chatbase affiliate program

Chatbase runs a public affiliate program on Dub Partners. Approved partners earn up to 30% per sale for one year on plans bought by customers they refer. Joining requires an application through the Dub Partners page; the public page does not list the payout method, a minimum payout or a cookie window.